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New In Progress Resolved Feedback Closed Rejected Reopened open closed Total
Immediate - - - - - - - - - -
Urgent - - - - - - - - - -
High - - 1 1 8 - - 1 9 10
Normal 1 - 3 1 74 - - 4 75 79
Low - - - - 2 - - - 2 2

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